The primary objective of the study is to determine e-ticketing trends among city dwellers, specifically in Kuala Lumpur. The study explores the patterns and trends of e-ticketing usage. The study also centers on customers' attitudes towards e-ticketing in terms of its usefulness, reliability, security, convenience, and efficiency. Additionally, it examines the effects of demographic factors on e-ticketing adoption. A survey was conducted among Kuala Lumpur Internet users, with questionnaires randomly distributed to 500 individuals. Kuala Lumpur was selected due to its large population of Internet users. The research discovered that e-ticketing is not new, as nearly half of the respondents have been purchasing tickets online for two years. Airline ticket booking appears to dominate the services of online tickets. The study also found that convenience and ease of use are key reasons why respondents buy tickets online [01]. Moreover, those who purchase tickets online are typically young, educated, and belong to a high-income bracket.
Next.js, Tailwind CSS, Supabase, E-ticketing.
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